Embracing Brand Inflection Points

Beware the emerging modifier

Recently some new friends were over for a visit and their nine year old pointed and said, “Look Dad, they have an old fashioned box TV!” I was stunned. First, I was surprised to learn that CRT monitors now have a colloquial name – “box TV”. And second, that my once-prized Sony XBR Trinitron (29” no less) TV was now “old fashioned.” Harrumph.

Later I was thinking (not stewing, really) about how a generic, iconic TV had come to pick up a modifier – “box”. Of course it is because of the rise of what we used to call the “flat-screen TV” but now has become just a “TV”.

What else has passed from being a generic to being a subset? Well, what used to be a phone is now a “landline phone.” And what used to be a camera is now called a “film camera.” And with the global rise of soccer we are beginning to call our game “American football.” So this emergence of a modifier is a good indication of the market has moved. We should look at the appearance of these new sub-categories as crucial ‘inflection points’ – where the old terminology no longer applies because the experience of the product, service or brand has changed so much.

How about this one – “physical event”? Events are undergoing rapid evolution as they become more integrated with overall marketing programs and come to include digital, virtual, and social components. And those components commonly extend to before, during, and after phases. In fact, some are even leaving the term “event” behind as more marketers look at these programs as engagements, platforms, or even branded touchpoints.

So if you find yourself having to describe your marketing effort as a “physical event” because it does not include digital, virtual, and social, you may have slipped past the inflection point. Watch out for that emerging modifier. It is a good indication that the market is moving and new approaches are now broadly accepted.

Oh yeah, that “box TV” comment was the kick I needed to step into the present. I got a new one –  flat screen, 16×9, hi-def, LED. Today they call that a “TV”.

Thanks to luddista for the cool shot.

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See You at CES: Five Things to Watch For

It’s almost here: the Consumer Electronics Show (Jan 10-13 in Las Vegas), a grand stage for the latest in technology, media, entertainment and more.

To help you, our fearless reader and marketing leader, cut through the storm of press releases, blog posts and the chaos of media coverage around CES, I thought it would help to point out five marketing trends to watch out for this year.

Even if you’re not exhibiting or attending, it might spark some ideas for you. So without further ado:

1. Personalization

This is a big one. Brands will be enlisting attendees to author their own experience of products and services, giving people their very own, and “ownable”, piece of the story. The brand experience isn’t about marketing to everyone the same way any more.

2. Engagement

Better even than getting a product or service into the hands of potential customers, brands are working hard to make that interaction deeply meaningful, so that they take specific measurable actions, up to and including sales. Reach and message is obviously important, but the quality of the conversation and the specific actions that result are our primary concern and objective today.

3. Quiet in the Storm

Just as we as consumers try to protect ourselves from ceaseless email marketing, interruptive advertising or unwanted Facebook invitations, it pays to enable consumers to have a little (semi) private space and a clear path to follow. Watch for brands using a combination of architecture, careful “customer journey” planning and technology to create those “moments in time” where the audience can block out the noise and engage without distraction.

4. The Ongoing Experience

CES is not just a moment in time; it’s a punctuation mark in the ongoing stream of communications that brands artfully arrange around their products and services. Watch for how the message and brand experience promised in advertising, PR, digital and other channels comes alive in the physical experience, and how brands invite customers to continue that experience online though social media, reviews and content creation and sharing.

5. Content Rules

That takes us to my final point: content rules. Savvy consumers seek out more than the latest gadget – they will spend time and money on what a brand’s products and services allow them to do, create and share. So be on the lookout for how brands are wrapping content around the traditional product-centric message, ranging from sweepstakes and contests to original media and real-time online-physical integration.

See you there! And follow us on Twitter and Facebook for CES updates. We’d love your photos from CES and observations so definitely feel free to post them as well.

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Walmart and Mobile + Physical Talent

Walmart announced at AdAge’s Digital West event its acquisition of mobile ad targeting company OneRiot, with the primary objective of getting the startup’s talent, not its technology. Details here [link].

Clearly Walmart is re-thinking the in-store and e-commerce shopping experience with a focus on mobile. This interesting move has as a lesson in it for experiential marketers and agencies, who are themselves constantly working to better understand the digital+physical connection and how to harness that dynamic to improve results.

For some time now our industry has been using mobile and other device-driven experiences to extend and deepen the impact of event-based campaigns. But here’s the thing: it’s not about the technology. It never has been. It’s about making sure you’ve got the right people, folks who from the get-go (1) have a good business sense and can see the profitable end-game and (2) have the insight to deploy mobile and related tech into experiential in authentic, natural ways. After all, it’s painfully obvious when a piece of tech is tacked on to a program rather than baked into the experience from the beginning.

As always, the experiential world is a constant state of evolution. Tracking with that change and staying ahead of the curve is more about surrounding yourself with the most creative, inventive people, not throwing money at technology on its own in the hope it makes a difference. It’s always about the talent.

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Brands Can Thrive in the Face of Economic Headwinds

On CNBC Asia’s Squawk Box program, Project: WorldWide Asia Pacific CEO Mike Amour makes the case for sticking to the fundamentals and prioritizing the brand – not marketing channels – to thrive despite an uncertain economy.

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Lessons from TED Global 2011

Value Through Abundance

OK, so imagine you are holding a conference – a very prestigious one, with great speakers, high quality audience, long waiting list and very steep tuition.  Now imagine that you give away all the content. Right after the conference (actually even during it) you post video of every talk in its entirety. Welcome to TED Global.

Now you say, “well sure, the real value is the brand.” So think about this. Anyone who asks can license the TED brand at no cost to hold your own TEDx conference on any topic you choose. You receive a “conference in a box” kit and some training and support. There have been over 1000 already.

In spite of giving it away, the waiting list is as long as ever and the fee to attend ($6000) is not coming down. They confer an annual TED prize ($100K), confer 30 or so Fellowships with stipends and end the year with a surplus. The model seems to be working.

Held in Edinburgh this year, TED Global is the ‘internationalized’ version of the annual TED Conference in Long Beach. With an audience of 850 and 75 speakers it was 4 very full days. The speakers were stimulating and well trained but the most memorable aspect is how the conversational velocity ramps up quickly. Every chat turns into an interesting and meaningful exchange. And that is where the value lies.

TED is an interesting example of the “value through abundance” model which we are seeing replace the “value through scarcity” model. The Abundance model encourages broad sharing at low or no cost ; think Google, Mint, broadcast TV. The scarcity model depends on information or content asymmetry; think subscriptions, Forrester Research, real estate agents. The music industry is going through a painful transition from scarcity to abundance and will come to resemble the TED model soon. And in that model you share all your content (talks, tunes) and you sell intimacy (live shows) at a premium.

As we work with clients that are trying to design and deliver branded engagements that are financially balanced, we are beginning to see this same move to the abundance model. Here are the three key points to remember as you make the move:

  1. Quality content is more important than ever.
  2. Provide value with friction-free experience.
  3. If you provide value the audience will reward you back.

It is no longer enough to just do what you did last year again. You really have to listen to the audience and deliver value in exchange for their time. But if you do a good job with this, the upside is enormously valuable.

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Streaming Keynotes at Conferences: AMD Fusion Summit

GPJ helped AMD launch its Fusion Developer Summit branded event last week, and among other innovations, there was a great approach to content where AMD streamed live keynotes for those in the AMD community who couldn’t make the event in person. Now, you can stream those recorded keynoted over the web and devices, if you’re on the go. Pretty cool.

Check out the content on the microsite here.

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Nissan’s Miles-Per-Dollar Concept

HBR rightly points out in this piece that Nissan has up-leveled ithe marketing of its electric Leaf by shifting the sustainable vehicle conversation towards miles-per-dollar from miles-per-gallon – a much more powerful and more human way of looking at the issue. It’s yet another example of deft marketing by doing the simplest (though often the hardest) thing: looking at your brand as your customers do and making a concrete connection between your product/service and their challenges and needs.

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Apple’s Proposed New HQ Design

Apple CEO Steve Jobs does an incredible job – as usual – in presenting his vision for a new Apple HQ building in this video.

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Fiat’s SoHo Gallery

Fiat’s SoHo Gallery is a lifestyle brand experience happening right now in NYC, reaching a crucial influencer audience of designers, stylists, media, artists and other creatives as well as potential customers. Check out Fiat’s Laura Soave, Head, Fiat Brand North America explain how this unconventional approach to engagement is creating great buzz and plenty of hands-on interaction with the product. Combined with Fiat’s presence at the NY International Auto Show, this is a great example of integrated marketing at work.

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Sharon Napier in AdAge “Why We Joined Project: WorldWide”

By now, most have heard that one of the country’s top ranked agencies, Partners + Napier, recently joined the Project: WorldWide network, alongside other leaders such as George P. Johnson, G7, Juxt Interactive, Spinifex and Raumtechnik.

My favorite quote from the eminently quotable Sharon Napier, CEO of Partners + Napier, in her commentary in AdAge this week:

[At Project] we discovered a different model than that of a traditional holding company. They thought differently about how to create solutions for clients, and had boundless optimism for their vision of an agency network grounded in engagement marketing — a network of complementary, not competitive agencies.

Personally, I believe that the next generation of our industry won’t be defined by the people who created the last generation. It will be defined by smaller, innovative companies with a different approach who don’t have a legacy model to overcome.”

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